For Ray Holmes, feeling comfortable with his doctor has always mattered. He values thorough conversations, clear explanations, and knowing that someone is truly paying attention. For years, that sense of connection had slowly faded in traditional primary care, leaving him feeling like something important was missing.
When Ray became a member of PartnerMD Owings Mills and began working with Dr. Carr, that feeling changed.
“If I had to sum up my experience with PartnerMD in one sentence,” Ray said, “they’re simply fantastic.”
Before PartnerMD, Ray’s healthcare experience felt rushed and impersonal. Appointments were short. Questions felt unanswered. The personal connection he had once known with his physician no longer seemed possible.
“The thoroughness wasn’t there,” he said. “The time they took wasn’t there. It wasn’t personable like I was used to.”
Ray knew what good care felt like, and he could feel the difference when it was gone. Over time, that lack of attention and continuity became frustrating, especially when it came to feeling confident about his health.
Ray had built trust with Dr. Carr long before joining PartnerMD. When Dr. Carr moved to PartnerMD Owings Mills, Ray took notice. He researched the practice, learned more about the concierge model, and quickly realized this was the kind of care he had been missing.
“There was no hesitation,” Ray said. “It was a no-brainer. It’s a decision I’m glad I went with because for the last two years, it’s been great. It’s been personable, and it’s everything that I needed.”
That clarity gave Ray confidence. Instead of wondering whether it was the right choice, he felt certain he was stepping into something better.
From his earliest visits at PartnerMD, Ray noticed how different the experience felt. Appointments were unhurried. Conversations were genuine. Every interaction felt intentional.
“The biggest difference goes back to being thorough,” he said. “From the lab techs up to the nurse who does your vitals, everybody’s been personable. They go out of their way to make you feel comfortable.”
That attention made a lasting impression. Rather than feeling processed through a system, Ray felt cared for as an individual. That sense of comfort mattered, especially when it came to discussing his health openly and honestly.
Over time, it was the access and responsiveness that deepened Ray’s trust even more. Scheduling appointments never felt stressful. Same-day visits were available when he needed them. His work schedule was respected.
“When it’s time to make an appointment, I’ve never had a problem,” Ray said. “They’ve always been very accommodating.”
Between annual visits, Ray knew he could reach out with questions or concerns. Emails never disappeared into a void. Sometimes, they turned into phone calls.
“He’ll either email me right back or even give me a call just to touch base,” Ray said. “So having that relationship is very special and very meaningful.”
That consistency reassured Ray. He never felt alone in managing his health, even outside the exam room.
For Ray, the greatest change PartnerMD has brought into his life is peace of mind.
“PartnerMD has given me a peace of mind that I’ve never had before anywhere else,” he said. “Having that is something that I’m grateful for, and it’s something that I’ll continue to cherish.”
Knowing that someone is looking out for his best interests has changed how Ray feels about his healthcare. There is comfort in knowing help is accessible, questions will be answered, and concerns will be taken seriously.
It allows him to focus less on navigating the system and more on living his life with confidence.
When Ray thinks about people who may be hesitant to explore concierge medicine, his advice is simple and heartfelt.
“You’ll be in the best possible hands,” he said. “You have people there who will look out for your best interest. You have people who will make you feel at ease when it comes to your health.”
After two years as a PartnerMD member, Ray knows exactly how he feels about his decision.
“It’s something I’m grateful for,” he said. “And it’s something I’ll continue to cherish.”
If Ray’s story reflects what you have been missing in your own healthcare and you want the same confidence and peace of mind, complete our form to schedule a time to talk with a PartnerMD team member about membership and concierge care.