COVID-19 Member Notice: Office Hours, Telehealth, and More InfoMarch 23, 2020
We hope you and your family are staying home as much as possible and staying safe. We also want you to be aware of some updates so that we can keep you as healthy as possible during this difficult time:
Expanded Access to Your Doctor Through Telehealth
We are expanding our telehealth capabilities to provide even more access to care. Through our partnership with Accuhealth, you will be able to have a virtual video appointment with your PartnerMD physician through your smartphone, tablet or computer. These appointments function the same as an in-office visit, including using your health insurance for coverage, but provide more face-to-face interaction and privacy than a telephone call or email.
As always, if you need care, simply call our office. Your physician will help you determine the best course for your care whether by phone, a telehealth appointment, or an in-person office visit. If you and your physician decide that a telehealth visit is best, you will receive a link by email or text for your set appointment time. It’s as simple as clicking the link at the appointed time. There is no account set up or password needed.
For answers to frequently asked questions about telehealth at PartnerMD, read our guide.
Office Hours Effective Monday, March 23
Starting Monday, March 23, all PartnerMD offices will be operating from 9 am to 3 pm. This is to limit contagion and increase social distancing. If you need care, a PartnerMD physician will help determine if a phone call, telemedicine visit or in-office visit is most appropriate. Plus we will still provide the same 24/7/365 access to PartnerMD physician care if you need it outside of office hours.
Stay Well with PartnerMD Live on Facebook!
We know these are difficult times to stay positive and maintain healthy habits. School is canceled, businesses are closed, and people are worried. To help, we are launching PartnerMD Live on Facebook. Every weekday, our Wellness team will be going live at 9 am and 3 pm to provide tips and strategies for how to stay healthy right now.
Your health remains our top priority, and we want to do everything possible to mitigate the risk to healthy individuals while continuing to provide care especially to those who need it most. We will continue to provide updates via our patient portal, website, email and social media. If you have any questions, never hesitate to call your PartnerMD physician.