Healthcare That Keeps Up With You: Pete’s PartnerMD Story

For Pete Totin, staying healthy is about more than addressing problems when they come up. It’s also about staying active, paying attention to his health, and having a healthcare team that makes it easier to do both.

Pete has been a patient at PartnerMD Greenville for approximately five years. An active senior who enjoys biking and spending time outdoors, Pete turned to concierge medicine because he wanted a primary care experience that wouldn’t leave him waiting when he needed care. 

“If you are an active senior, you don't want to spend too much time waiting to see your doctor,” Pete said.

Looking for Better Access to Primary Care

Before joining PartnerMD, Pete experienced a common frustration with traditional primary care: waiting longer than he wanted to get an appointment when he needed one.

When he began looking into concierge medicine, timely access was high on his list.

“I wanted to be able to pick up the phone and have confidence that I could get to see the doctor either that day or early the next day,” he said.

At PartnerMD Greenville, Pete found a noticeably different experience. He appreciates being seen quickly when he comes into the office and knowing that when he calls with a question or concern, someone will get back to him.

“It’s just a very responsive and a very efficient medical practice, and they are all focused on customer service,” Pete said.

That responsiveness has mattered even when Pete isn't at home. He says PartnerMD has been there when he's needed medical input while traveling, giving him confidence that he has somewhere to turn when a health question comes up.

A Healthcare Team That Knows Him

For Pete, access is only part of what makes his experience different.

Having more time with his PartnerMD physician has allowed him to develop a relationship with someone who knows him and understands his medical history. Rather than feeling like one of many patients moving through a busy office, he knows he'll have the time and attention he needs when he comes in.

That familiarity is paired with a broader team that can support his health in different ways.

“For people who want to take advantage of being proactive with their health, this is a one-stop shop for that,” Pete said.

Turning Health Goals Into Something Measurable

One part of PartnerMD that Pete has particularly embraced is health coaching.

He meets monthly with PartnerMD Greenville health coach Aaron Benator to talk about everything from nutrition and physical activity to the specific goals he's working toward.

One of those goals has been increasing his skeletal muscle mass. Pete and Aaron developed a plan and began tracking his progress each month. They discuss the strength training Pete has done, review his nutrition, and look at objective measurements to see how his body is responding.

“I just touch base on the things that I'm trying to focus on, what my trends are in regard to everything from skeletal muscle mass to what type of foods that I am currently eating,” Pete said. “He just gives a lot of great feedback, and I think it's really helped my overall health.”

For someone who already enjoys being active, health coaching has given Pete another way to be intentional about maintaining his health rather than waiting until something is wrong.

Spending Less Time Managing Healthcare

Ultimately, Pete doesn't want healthcare to take over his life. He wants to know it's there when he needs it, take care of what needs attention, and then get back to doing the things he enjoys.

“I'm not looking to spend a lot of time at the doctor's office,” Pete said. “I'm looking to have a great experience with great people and get on with my life and go do the things that I enjoy doing.” 

Whether it's getting an appointment, receiving a return call, working toward a health goal, or getting connected with a specialist, Pete appreciates having a team that can help him navigate what comes next.

After approximately five years at PartnerMD Greenville, that experience has made him confident in his decision to choose concierge medicine.

“I think everybody has to determine what they want out of a medical practice,” Pete said. “And if effective and efficient, high-level customer service of medical care is something that you really value, then you should absolutely try PartnerMD.”

For Pete, the goal is simple: spend less time dealing with healthcare and more time enjoying an active life.

Ready for a Different Kind of Primary Care?

If Pete’s story resonates with you, PartnerMD may offer the kind of primary care experience you’ve been looking for.

With more time with your physician, easier access to care, and support to help you stay proactive about your health, you can spend less time navigating healthcare and more time doing the things you enjoy.

Ready to learn more? Talk to our team about becoming a PartnerMD member.