PartnerMD Members

Access our patient portal and more information for members below.


Caring for You During COVID-19

We hope you and your family are staying safe. We want to provide some updates so that we can keep you as healthy as possible during the COVID-19 pandemic.

To protect our members and staff, we continue to be careful about in-person visits, including for annual physicals, in all our offices. If you need care, please call your PartnerMD physician. They will help determine if a phone call, telehealth visit, or in-office visit is most appropriate.


Protocols for In-Office Visits (Including Annual Physicals)

If you are coming to a PartnerMD office for an appointment, please follow these protocols:

  • Come alone, if possible (except for caregivers).
  • Wear a mask at all times. Homemade is okay. If needed we will provide you with one.
  • If you are experiencing any COVID-19 symptoms or have a fever leading up to your appointment, call us before coming in. 
  • Try to arrive at the exact time of your appointment only. Do not come early. This will help us provide social distancing for our patients. 
  • Prior to entering our lobby, stop at the temperature desk to get your temperature taken.
  • Until further notice, the coffee and snack bar in our waiting rooms will not be available. We do have items available if you come in early for fasting labs.

Local Office Contact Info


COVID-19 Virus and Antibody Testing

We are offering both COVID-19 virus and antibody tests to members. The virus test is a nasal swab and the antibody test requires a blood draw conducted in our offices. Both are then sent off to lab providers and require 2-5 days for processing and results.

Due to the limited supply of both, we ask that our members help the healthcare system by doing our part and only receiving testing when you are a key candidate.

Call your PartnerMD doctor or nurse to determine if you are a good candidate. Your PartnerMD physician will help you determine if you should be tested, and if so, which test is most appropriate for you.

Who Should Get Tested & Why

Kladder Telehealth

Your Guide to Telehealth

With our telehealth capabilities, you can have a virtual video appointment with your doctor through your smartphone, tablet, or computer. These appointments function the same as an in-office visit, including using your health insurance for coverage, but provide more face-to-face interaction and privacy than a telephone call or email.

As always, if you need care, simply call our office. Your physician will help you determine the best course for your care. If you and your physician decide that a telehealth visit is best, you will receive a link by email or text for your set appointment time. Click the link at the appointed time to join. There is no account set up or password needed.

For answers to FAQs about telehealth at PartnerMD, click below.

Telehealth FAQs

Kladder Telehealth
Wellness and Health Coaching

Wellness & Health Coaching During COVID-19

Until a COVID-19 vaccine is developed, improving your health – eating healthier, exercising more, sleeping better – will improve your body's chances of fighting the virus. 

That’s why we continue to offer one-on-one health coaching to keep you on track. Health coaching visits are available via phone, email, telehealth, or in-person, and your doctor will work with you to recommend the best option for your care.

Our health coaches are also producing videos on our Facebook page and on our Blog / Learning Center to help you stay healthy. And we continue to hold free virtual seminars on a variety of health and wellness topics. 

Get Health Coaching Calendar of Events

Wellness and Health Coaching

Spread the word. Share your story.

We love to hear from our members about their experience at PartnerMD. You know first-hand how your membership has changed your perspective of the healthcare experience.

Important Member Information

Insurance. Inclement Weather. Advance Care Planning. Find all this useful information and more below. If you have a question for your specific office, find their contact information here.

Understanding Your Insurance

Understanding how your health insurance plan works is a vital component of being prepared for care, especially because coverage and benefits tend to change on an annual basis.

PartnerMD accepts most health insurance plans. Some companies, like Kaiser, restrict access to their network of doctors only. We are one of only a few concierge programs that accepts Medicare and Tricare. This is an extension of our guiding philosophy that regular access to a doctor is a vital component of everyone’s health and wellbeing, not merely a benefit for the wealthy. Click below for a resource to help you understand your coverage.

Insurance Information

Inclement Weather Policy

During periods of inclement weather, PartnerMD may need to adjust operating hours or close the practice.

Please call your PartnerMD location if you are scheduled to come in on a day with inclement weather, or if you’re requesting a same- or next-day appointment during inclement weather.

If PartnerMD will be closed or will have adjusted hours, we will call any patients who already have an appointment and communicate the schedule changes via the recording on our main office phone line, on our website, and via social media.

PartnerMD Contact Info

Advance Care Planning

Advance care planning involves the decisions that may need to be made when facing a life-threatening situation and making those decisions ahead of time.

The advance directive goes into effect only if you are incapacitated and unable to speak for yourself.

Whatever you decide, your plan should be discussed with your loved ones and documented in a legal document called an advance directive. Though the process varies from state-to-state, an advance directive is required in all states to ensure your wishes are honored.

Advance Directive Info By State

Medicare Shared Savings Program and Accountable Care Organizations (ACOs) in Virginia

Virginia Care Partners is a Medicare ACO. A Medicare ACO is a group of doctors who work together to improve the overall cost, quality, and experience individuals receive as a Medicare patient.

All PartnerMD offices in Virginia have joined this organization. You do not need to take any action as a result of this notice. Neither your Medicare benefits, nor the quality of care you receive as a PartnerMD patient will be affected.

After reviewing the notice, you may have some questions. As always, please contact our office and we’ll be happy to help.

Virginia Care Partners Details