Welcome Dr. Eric J. Carr! Now accepting new patients in Owings Mills.

Members FAQs

Quickly find the information you need below to navigate your membership. Use the pink buttons to skip to individual sections. 

Access to Care

How do I schedule an appointment?

How do I contact my doctor, nurse, or health coach?

How do I reach my doctor when the office is closed?

How do I get prescriptions refills?

How do I get care if I'm out of town?

Can my out-of-town guest be seen by my doctor?

What happens if I have an emergency or am admitted to the hospital?

Can you help me with referrals and specialist appointments?

Will my PartnerMD doctor make house calls?

Can I get a COVID or antibody test at PartnerMD?

The Patient Portal

What can I do using the Patient Portal?

How do I access the Patient Portal for the first time?

How do I reset my password?

How do I get technical help with the portal?

Office Visits

How long does an office visit usually last?

What are the COVID-19 Protocols for in-office visits.

How will I get appointment reminders?

How does telehealth work?

Does PartnerMD offer on-site x-rays?

What happens if the office closes due to bad weather?

On what holidays is the office closed?

Billing & Insurance

How can I use my FSA or HSA at PartnerMD?

Can I pay my bill for medical services online?

How do I get help with medical billing?

How can I pay for my membership?

Can I change my membership billing cycle?

How do I get help with membership billing?

How does PartnerMD work with my insurance?

Do I still need to pay a copay?

Changes to Your Membership

How do I cancel my membership?

How do I update my contact info for medical and billing info?

How do I add a spouse, child, or loved one to my account?

How do I update my email preferences for newsletters and general communication?

Additional Resources

What are advance care directives?

What is an ACO?

How do I request my medical records?