Caring for You During COVID

We hope you and your family are staying at home as much as possible, wearing a mask while in public, and staying safe. We want you to be aware of some updates so that we can keep you as healthy as possible during the COVID-19 pandemic.

To protect our members and staff, we continue to be careful about in-person visits, including for annual physicals, in all our offices. If you need care, please call your PartnerMD physician. They will help determine if a phone call, telehealth visit, or in-office visit is most appropriate.

Protocols for In-Office Visits (Including Annual Physicals)

If an in-office visit is deemed necessary, please follow these protocols:

  • Bring and wear a mask at all times.
  • Come to your appointment alone, if possible.
  • Enter our office at the exact time of your appointment only. If you arrive early, please wait in your vehicle until your appointment time. This will reduce the opportunity for contact with other people in our lobby or shared spaces.
  • Please be aware that your temperature will be checked upon arrival.
  • Until further notice, the coffee and snack bar in our waiting rooms will not be available. We do have items available if you come in early for fasting labs.

Local Office Contact Info

COVID-19 Virus and Antibody Testing

PartnerMD offers COVID-19 virus and antibody testing to our members. Because of the limited supply and to best ensure the safety of our patients, we are limiting testing to those who are high risk AND have reason to believe that they have or have had the virus at some point between February and now.

Who Should Get Tested & Why?

Wellness & Health Coaching

With a COVID-19 vaccine likely at least a year away, improving your health – eating healthier, exercising more, sleeping better – will improve the chances your body is strong enough to fight the virus if you contract it before a vaccine is developed.

That’s why we continue to offer one-on-one health coaching to keep you on track. Health coaching visits are available via phone, email, telehealth, or in-person, and your doctor will work with you to recommend the best option for your care.

Our health coaches are also producing video content to provide tips and strategies for how to stay healthy right now. You can check out the videos on our Facebook page and on our Healthy Reads blog.

Your Guide to Telehealth

Our telehealth capabilities provide even more access to care from your personal physician. You can have a virtual video appointment with your doctor through your smartphone, tablet, or computer. These appointments function the same as an in-office visit, including using your health insurance for coverage, but provide more face-to-face interaction and privacy than a telephone call or email.

As always, if you need care, simply call our office. Your physician will help you determine the best course for your care. If you and your physician decide that a telehealth visit is best, you will receive a link by email or text for your set appointment time. It’s as simple as clicking the link at the appointed time. There is no account set up or password needed.

For answers to frequently asked questions about telehealth at PartnerMD, click below for our guide.

Telehealth FAQs

Patient Portal

PartnerMD is now offering our patients access to their medical information via a secure online patient portal. In this portal, you can also find direct contact information for anything you may need regarding your medical care.

Patient Portal

Wellness Programs

PartnerMD membership includes integrated access to our certified health coaches. Your coach will work closely with you and your physician to create a custom program to help you achieve your wellness goals. From nutrition and mobility to stress management and improved sleep quality, we work with you to create a plan and keep you on track. Call your local office to set up a wellness visit to take advantage of this member benefit. And, be sure to keep an eye on our events calendar for classes, seminars, and workshops that are free for members and their guests.

Unlimited Health Coaching


Do you know someone who could benefit from more personalized health care?

Our satisfied members love telling their family and friends about the PartnerMD difference. And we love saying “thank you” for those referrals. When a person you refer joins PartnerMD, you’ll receive 20 percent off your PartnerMD membership. If you refer five people to PartnerMD and they join, your next year’s membership will be FREE!*

*The above discount only applies to adult friends and family living outside of your household. Ask us about other special discounts available for spouses and children.

Make A Referral

Share Your Experience

If you have been happy with your PartnerMD experience, please share it in a testimonial. 

Sharing your personal experience helps other new patients in their critical decision-making process of where to seek care. We would be delighted to share your story with others in hopes that we can take care of even more great members like you — who appreciate a world class experience and a more personal relationship with a physician who really knows you.

Share Your Experience

Understanding Your Insurance

Understanding how your health insurance plan works is a vital component of being prepared for care, especially because coverage and benefits tend to change on an annual basis. Click below for a resource to help you understand your coverage.

Understanding Your Insurance

Inclement Weather Policy

During periods of inclement weather, PartnerMD may need adjust operating hours or close the practice. 

If you are scheduled to come in on a day when inclement weather is forecast, or if you’re requesting a same- or next-day appointment during inclement weather, please call your PartnerMD location. If PartnerMD will be closed or will have adjusted hours, we will communicate the schedule changes via the recording that you will hear when you call our main office line, on our website, and via social media.

As always, a PartnerMD physician will be on call to handle emergencies if we are forced to close during normal operating hours. Please call your PartnerMD location and follow the prompts if you need to reach the physician on call.

Advance Care Planning

Advance care planning involves learning about the decisions that may need to be made when facing a life-threatening situation, then making those decisions ahead of time. The advance directive goes into effect only if you are incapacitated and unable to speak for yourself. Whatever you decide, your plan should be discussed with your loved ones and documented in a legal document called an advance directive. Though the process varies from state-to-state, an advance directive is required in all states to ensure your wishes are honored.

Advance directive info by state

Medicare Shared Savings Program and Accountable Care Organizations (ACOs) in Virginia

Virginia Care Partners is a Medicare ACO. A Medicare ACO is a group of doctors who work together to improve the overall cost, quality, and experience individuals receive as a Medicare patient. All PartnerMD offices in Virginia have joined this organization. You do not need to take any action as a result of this notice. Neither your Medicare benefits, nor the quality of care you receive as a PartnerMD patient will be affected.

See details from Virginia Care Partners

After reviewing the notice, you may have some questions. As always, please contact our office and we’ll be happy to help.

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