Concierge Medicine Reviews: Don’s PartnerMD Story

For Don Kiloren, finding the right physician was never just about treating illness. It was about finding a healthcare experience built on trust, accessibility, and genuine relationships.

"I'm 76 years old, and when you get to our age, you can live a very healthy life or you cannot live one," Don said. "The care you take of yourself is a big part of that."

That perspective led him to seek a different kind of healthcare experience over the years. After experiencing concierge medicine previously, Don knew firsthand the value of having a physician who was accessible, attentive, and invested in his patients' well-being.

So when he relocated to the Richmond area to be closer to his children and grandchildren, finding a physician who could provide that same level of care became a priority.

A referral eventually led him to PartnerMD and Dr. Allen Joslyn.

Looking back, Don says it quickly became clear he had found the right fit.

Why Don Started Looking for More Personalized Healthcare 

Before discovering concierge medicine, Don's experience with traditional healthcare often felt rushed.

Like many patients, he understood the challenges physicians face in today's healthcare system. Doctors have demanding schedules and large patient panels. Still, he often left appointments feeling like there simply was not enough time for meaningful conversations about his health.

"What I found was doctors would not spend as much time," he said. "They were so heavy on their workload that I don't think they had time to really sit and discuss different things."

As a patient, that lack of time created frustration. Questions went unasked. Concerns sometimes felt abbreviated. The relationship never felt as personal as he wanted it to be.

That changed when he experienced concierge medicine for the first time.

"To me, it is absolutely worth every penny," Don said.

But after a move and a less-than-ideal experience with another physician, Don admits he arrived at PartnerMD feeling somewhat cautious. He hoped to find the same level of personalized care he had valued before, but he was not sure what to expect.

Dr. Joslyn quickly put those concerns to rest.

Finding a Concierge Doctor Who Takes the Time to Listen

From the moment he walked into the office, Don noticed a difference.

The atmosphere felt welcoming, and his first visit with Dr. Joslyn immediately stood out.

"I spent more time with him in the introduction than I had in almost a year of dealing with previous doctors," Don said.

Dr. Joslyn listened carefully, took time to understand Don's concerns, and developed a plan tailored to his needs.

That attention continued beyond the first appointment.

"He knew exactly who I was and what had been prescribed and what he wanted to recommend going forward," Don said.

For Don, that level of attentiveness confirmed he had found the kind of care he had been looking for.

How Proactive Care Helped Uncover a Vision Problem 

One of the biggest examples of that attention came through a concern Don had about his vision.

Don knew something was changing with his vision, but he did not realize how significant the problem had become.

Dr. Joslyn recommended a specialist evaluation.

What Don learned surprised him.

"I had been operating with a bit of a handicap," he said.

The evaluation revealed significant cataracts that were affecting his vision far more than he realized.

Following surgery, the improvement was dramatic.

"It made a big difference," Don said.

The experience reinforced something that has become a recurring theme throughout his time at PartnerMD: having a physician who not only listens but actively helps connect patients with the right resources and specialists when they need them.

The Difference Ongoing Follow-Up Can Make 

The vision issue was not the only example.

Don also credits Dr. Joslyn's proactive approach with identifying other health concerns that required specialist care. What stood out most, however, was the follow-up.

"After he sent me to the specialist, he actually follows up to find out how things went," Don said.

That follow-through left a lasting impression.

"He really cared," he said.

For many patients, specialist visits can feel disconnected from their primary care experience. Don says his experience has been different. Instead of feeling like he is navigating healthcare alone, he feels like he has a physician who remains involved every step of the way.

"That was the sense of caring that I appreciated," he said.

What It Means to Have a Doctor Who Truly Knows You 

When asked what it means to have a doctor and care team who truly know him as a person, Don's answer was immediate.

"It is worth everything," he said.

He appreciates having a physician who understands his history, listens carefully, and takes the time to build a genuine relationship.

"He's mastered that ability to be the doctor and be friendly," Don said.

That combination of expertise and personal connection has given Don something he values deeply: peace of mind.

"It's a big deal," he said.

Why Don Recommends PartnerMD

When friends or acquaintances describe frustrations with traditional healthcare, Don often finds himself sharing his experience with PartnerMD.

In fact, he has already recommended the practice to others.

"We've already given recommendations," he said.

While he knows every person's healthcare journey is unique, he believes the difference comes down to something simple: having a physician who genuinely knows you, listens to you, and takes the time to care.

For Don, that relationship has made all the difference.

And that peace of mind is something he would encourage others to experience for themselves.

If Don's story resonates with you and you are ready for more personalized, proactive care, complete our form to schedule a time to talk with a PartnerMD team member about membership and concierge care.