24/7 Concierge Care at PartnerMD: How It Works and Why It Matters

Have you ever needed medical advice late at night, on the weekend, or while traveling, only to realize your doctor’s office is closed? What do you do next?

Most people either wait and worry or head to the ER for something that may not be urgent. At PartnerMD, we believe there’s a better way.

That’s why every member of PartnerMD has 24/7 access to concierge care, no matter the time or place.

In this article, you’ll learn exactly how our after-hours access works, why it benefits you, and what makes it different from traditional care.

That’s why every member of PartnerMD has 24/7 access to concierge care, no matter the time or place.

Why does 24/7 concierge access matter?

Concierge medicine has many benefits, but around-the-clock access is one of the most valuable. Here’s how it changes the way you experience healthcare.

Immediate, Personalized Care When You Need It Most

Whether it’s 2:00 a.m. or Sunday afternoon, you shouldn’t have to wait until Monday to speak with a doctor. With PartnerMD, you can reach a physician right away or receive a quick callback.

That’s the most significant difference with 24/7 access. No waiting. No guessing. Just answers.

Instead of sitting in discomfort or second-guessing whether to rush to the ER, you get clear, confident guidance from a physician who knows your health history.

With 24/7 concierge access:

• You speak directly with a PartnerMD physician, not a third-party nurse or call center.

• The doctor has access to your records, labs, and visit history.

• You get precise advice on what to do next, whether that means resting at home or seeking immediate care.

This combination of immediacy and accuracy ensures you get the right care exactly when you need it.

When It Matters Most: A Patient’s Story
While on vacation, a PartnerMD member suddenly realized she had left behind an important medication. She said she “started to panic,” but after calling the PartnerMD office, her doctor quickly stepped in to help. The physician calmed her down, sent the prescription to a nearby pharmacy, and within a couple of hours, she had what she needed. “It would have ruined my trip, but she was there for me,” she said.

Peace of mind for you and those you care for

Health issues don’t wait for office hours, and neither should peace of mind. Whether you’re at home, traveling, or at an event, you can always reach a physician who understands your health story.

No more late-night stress. No more uncertainty. No more relying on Google. Just reassurance that care is always a call away.

And it’s not only peace of mind for you. Knowing your loved ones or those under your care also have 24/7 access means you never have to wonder if they’re facing health concerns alone.

From immediate answers to long-term confidence, this level of access changes how you manage health for yourself and for those who matter most.

Caregiver Testimonial
"How nice it is to have such caring and knowledgeable people to take care of my dad! Exceptional service the minute you walk into the office, from the front desk and on."
- Daughter of Short Pump Patient

How do I reach a doctor after hours at PartnerMD?

Getting in touch with a doctor outside office hours is simple with PartnerMD. Here's how it works.

• Call your PartnerMD physician's number to be connected to the on-call physician, if available.

• If not, leave a voicemail, clearly explaining your symptoms.

• You’ll receive a callback, usually within five to fifteen minutes.

The doctor will:

• Review your medical record.

• Ask a few clarifying questions.

• Recommend the next best step based on your situation.

This process is exactly the same at 2:00 a.m. on a Thursday as it is on a Saturday afternoon.

If you are experiencing a true emergency, always call 9-1-1 first.

If I call after hours, will I talk to my PartnerMD doctor?

At PartnerMD, you will always speak with a physician who has access to your medical records, labs, and visit history. That means the advice you receive is personalized, informed, and far more valuable than what you’d get from urgent care or a nurse line.

No call centers. No nurses. Just a PartnerMD physician who knows your health.

It may not always be your personal doctor, and unlike some concierge practices, we don’t hand out doctors’ personal cell phone numbers.

Instead, our physicians rotate after-hours coverage, so each one has the time to recharge and stay fully focused during regular appointments.

This approach ensures that whenever you call, you’ll connect with a PartnerMD doctor who understands your health story and can guide you with confidence.

Ready for healthcare that’s always available?

You shouldn’t have to wonder what to do when a health concern pops up after hours. With PartnerMD, answers are always just a call away.

If you want peace of mind, faster care, and support from a physician who knows your health history, we’re ready to help.

Healthcare doesn’t take nights and weekends off, and neither should your access to it.

Ready to take the next step? Complete the form on this page to connect with a membership expert who will answer your questions and help you get started.